Tickets
If I cannot attend the event, can I return my ticket?
We do not accept returns or refunds.
Can I leave Marenostrum venue whenever I want while the event is taking place?
Once you leave the venue, there is no re-entry.
What do I need to bring to access to Ultra Beach Costa del Sol?
Once you are at the gates of Marenostrum venue, you must show either your ticket from your mobile phone or the printed ticket to be able to validate the QR code.
How many tickets can I get per purchase?
A maximum of 4 tickets per purchase.
My order is being sent to the wrong email address, what can I do?
If your order is being shipped to the wrong address, please contact us through our website or customer service email tickets@costadelsol.ultrabeach.com
At the time of purchase, where will I get my ticket?
Once the online purchase is completed through our official website, you will receive an email to the address you indicated in the purchase with your ticket(s).
If I have a VIP ticket, can I access the general admission area?
Yes, with the VIP ticket you can have access to both areas, general admission and VIP.
What is the difference between the kinds of tickets?
GENERAL ADMISSION TICKET = General Admission ticket allows access to the two stages, the Beach Stage and Resistance stage. Not including VIP access. VIP = Includes general admission, priority access and VIP areas.
What kind of tickets can be purchased?
General Admission tickets or VIP tickets. Tickets can be purchased on our website here.